FAQ

Printable FAQ Sheet

Artwork?   You can send artwork via email, ftp site, or disc.

 

Graphics:   Preferred: Adobe Illustrator CS3 or earlier (.ai .eps .pdf) 
We also accept:  Adobe Photoshop (.psd) & Corel Draw (.cdr)  Specific colour matching requires PMS colours. Fonts are to be converted to outlines.
Print Files:   Both .tif and .jpg formats are acceptable, though .tif is preferred.  All full colour prints and photos require minimum 100dpi at print size (150dpi for prints if image contains text).

 

Design Charges?   Artwork that needs to be set up or sized will cost an additional $35.00.  Artwork that requires extensive changes or that is designed in-house will cost an additional $65.00 per hour.  A final proof will be provided to the customer for approval before production begins. 
 

How long is production time?   10-14 days after approved artwork. Quicker turn around times can be accommodated and will incur an additional rush charge.
 

Am I required to leave a deposit?   Yes. We require a minimum 50% deposit on all jobs. Out of country orders require 100% payment prior to commencement. Rush jobs require 100% payment prior to commencement and will incur an additional rush charge.  It is strongly recommended that sufficient time be allotted for all projects. Discounts may be offered for large orders.
 

Is there a minimum order?   Yes. There is a $50.00 minimum order.  To accommodate this, we have a full inventory of sign frames and promotional products.
 

Can I cancel my order?   Due to the custom nature of these products, once we have received your approval the order can not be cancelled.  Also note that once design has begun on your order, charges have been incurred and will be billed accordingly.
 

Can I return my purchase?   Custom orders or large orders are not returnable. There is a 30% restocking fee on all returned stock items. Stock items must be returned within 10 days of purchase and be authorized with a Return Authorization Number. Shipping charges will not be refunded and the customer is responsible for return shipping charges.
 

Shipping?   We ship anywhere in Canada and the United States.  All orders FOB Squamish, BC, Canada. Clients assume all responsibility for orders once they have left our warehouse. Insurance will be added to shipment upon customer request only. All brokerage and duty fees are the responsibility of the client, however, most of our products are NAFTA approved and should not have any duty charges.
 

NOTE: FREE Shipping will be provided for orders over $500.00 via UPS or similar (ground only).
 

Payment types accepted?   We accept:  VISA, Mastercard, American Express and Certified Cheques. In addition, in-store we accept Debit and Cash. Out of State or out of Province cheques will be held for 10 business days for funds to clear. No C.0.D. shipments. No purchase orders or company billing for first time orders.
 

 

Any other questions?   Please contact our customer service department.