Signs

Frequently Asked Questions

How do I submit my art, and what formats are required?

You can send artwork via email, ftp, disc, or USB drive. We are both Mac & PC compatible.

Preferred formats: We primarily use Adobe Illustrator CS3 and will accept versions of the following formats: .AI .EPS .PDF.

We may require Vector artwork for your project. Feel free to email us what you have so we can give suggestions based on your artwork.

We also accept: Adobe Photoshop (.PSD) & Corel Draw (.CDR). Fonts* are to be converted to outlines. Specific colour matching requires Pantone codes, if you do not already use PMS colours you are welcome to visit our shop and view sample colours.

Print Files: Both .TIF (TIFF) and .JPG (JPEG) formats are acceptable, though .TIF is preferred for higher resolution* printing. All full-colour prints and photos require minimum 100dpi at print size (150dpi for prints if image contains text).

*Image resolution: This describes the detail an image holds. The term applies equally to digital images, film images, and other types of images. Higher resolution means more image detail.

*Fonts: If you need a specific font, please let us know the name so we can check our database or source it out. If a font cannot be found, we will try our best to locate a similar match.

For direct FTP uploads, please email us for login details.

Can you design my project for me?

Absolutely! All graphic design work and proofing requires a deposit - please contact us for our hourly rates.

Existing artwork may require extensive changes before we're able to print or produce signage.

Please note the following disclaimer below before approving or making changes to your artwork:

Design Notice: When provided a proof, it is the client's responsibility to double-check and thoroughly proof-read the following: Spelling, Grammar, Punctuation, Addresses, Phone Numbers, Colour, Material, Size & Quantity. Errors will be fixed at no additional charge but changes to the original design will be charged at the quoted hourly rate. Any additional costs incurred to fix errors after production are the sole responsibility of the client. A final proof will be provided to the customer for approval before production begins.

Do you ship internationally?

canada

We ship anywhere in Canada and the United States. Insurance will be added to shipment upon customer request only. All brokerage and duty fees are the responsibility of the client, however, most of our products are NAFTA approved and should not have any duty charges.

Note: FREE Shipping will be provided for orders over $500.00 via UPS or similar (ground only).

Pricing?

Please contact a sales rep for pricing information. Pricing is based on material, design time, shop labour & installation.

Additional charges may apply for rush projects, sign hardware, reflective or specialty films, paint, laminating, removal of existing graphics, delivery and/or shipping & handling expenses, permit application, and equipment rental.

We require a minimum 50% deposit on all jobs. Out of country orders and rush projects require full payment prior to commencement.

We accept: VISA, MasterCard, American Express and Certified Cheques. In addition, in-store we accept Debit and Cash.

When will my order be ready?

Our standard product turnaround time is 5-10 days after approved artwork. Depending on complexity & availability of artwork, a design proof can take 3-5 days.

It is strongly recommended that sufficient time be allotted for all projects.